Your personal data is our highest priority. This page transparently explains what information Gold 111 collects, how it is used, and what we do to protect your privacy.
We believe data protection is not just a legal obligation — it is our responsibility to you
All your personal and financial data is protected by 256-bit SSL encryption. No one can read your information while it is in transit.
Gold 111 never sells your personal data to third parties. Your information is used solely to improve your experience.
You can view, correct, or request deletion of your data at any time. You have full control over your information.
Your data is stored on secured servers. Payment card details are never held on our servers — they are processed directly through the payment gateway.
You can opt out of promotional emails or messages at any time. No marketing communications are sent without your consent.
Gold 111's security infrastructure is regularly audited by independent third-party experts to ensure your data remains protected at all times.
Welcome to Gold 111. This Privacy Policy applies to all users of the Gold 111 platform. It takes effect the moment you browse our website, open an account, make a deposit, or use any of our services.
Gold 111 believes you have full ownership of your personal data. We only collect information that is strictly necessary to provide our services — nothing more. This Privacy Policy is here to clearly explain what data we collect, how we use it, and what rights you have.
This policy applies to the Gold 111 website, mobile application, and all digital channels. Third-party links and payment gateways follow their own privacy policies, and Gold 111 is not responsible for those.
This Privacy Policy is provided in Bengali for the convenience of our Bangladeshi members. In the event of a legal dispute, the original English version shall prevail.
Gold 111 collects several types of information, which can be grouped into three main categories:
Gold 111 never stores your password, full card number, or PIN. If you are ever asked for such information, report it to support immediately.
Gold 111 collects information through several methods. Each approach is transparent and based on your consent:
Information you provide when filling out the registration form is collected directly. Documents submitted during KYC verification also fall under this category. Any details you share via support chat or email are recorded as well.
When you browse Gold 111, certain information is collected automatically through cookies, web beacons, and log files. This includes your IP address, browser details, and your activity on the site.
Payment gateways (bKash, Nagad, Rocket) send us transaction verification data. To prevent fraud, information may also be obtained from third-party verification agencies in certain cases.
We always obtain your consent before collecting data. By agreeing to the terms and conditions at registration, you also consent to this Privacy Policy.
Gold 111 uses your data for specific purposes. A detailed breakdown is provided in the table below:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account creation & KYC verification, age confirmation | Contractual Requirements |
| Financial Information | Deposit & withdrawal processing, anti-money laundering compliance | Legal Obligation |
| Usage Data | Service improvement, fraud detection, and personalisation. | Legitimate Interest |
| Contact Information | Providing support and sending important notices | Contractual Requirements |
| Cookie Information | Improving site performance and enhancing user experience | Compliance |
Promotional emails or SMS are only sent when you have given explicit consent. This consent can be withdrawn at any time.
Gold 111 never sells your data to third parties for commercial purposes. However, there are certain circumstances where sharing information becomes necessary:
Required information is shared with mobile banking providers for payment processing and with designated verification agencies for KYC. All partners operate under strict confidentiality agreements.
Under applicable Bangladeshi law, we are legally required to share information in response to valid requests from regulatory bodies or law enforcement authorities. In such cases, only the minimum necessary information is disclosed.
Limited data may be shared with security specialists to detect fraud, money laundering, or cyberattacks.
Gold 111 does not share your personal data with any advertising companies, data brokers, or marketing agencies.
Gold 111 uses cookies and similar technologies to improve service quality on the website. Cookies are small text files stored on your device.
You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may cause some site features to stop working.
Gold 111 does not use any third-party tracking pixels or cross-site tracking technologies that monitor your activity on other websites.
Gold 111 does not retain your data longer than necessary. Specific retention periods apply depending on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal & Regulatory Requirements |
| Transaction Records | 7 Years | Compliance with Financial Regulations |
| KYC Documents | 5 years after account closure | Anti-Fraud Laws |
| Log Files | 90 Days | Security Monitoring |
| Marketing Consent | Until Consent Is Withdrawn | Consent-Based Communication |
| Support Chat Logs | 1 Year | Service Quality Assurance |
Once the designated retention period expires, data is securely deleted or fully anonymised so that you can no longer be identified in any way.
As a Gold 111 member, you have the following rights regarding your personal data:
You can request a full record of the information we hold about you. Complete details will be provided within 30 days.
If any of your information is incorrect, you can submit a correction request. Once verified, the update will be completed within 7 business days.
After your account is closed, you can request deletion of any data that is no longer required to be retained under legal obligations.
In certain circumstances, you may request that processing of your data be restricted.
You can request a copy of your personal data in a machine-readable format.
You may object at any time to your data being used for marketing communications or profiling.
To exercise any of the rights listed above, email us at support@gold111.click with "Privacy Request" in the subject line. We are obligated to respond within 30 days.
Gold 111 uses industry-leading security measures to protect your data. Our technical and administrative safeguards are outlined below:
If a security breach occurs that affects your data, you will be notified by email within 72 hours. We will clearly explain what happened, what data was affected, and the steps we are taking to address it.
If you notice any unusual activity on your account, change your password immediately and notify us at support@gold111.click.
For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to help.
Start by raising your complaint with our support team. If you do not receive a satisfactory resolution within 30 days, the matter can be escalated to Gold 111 management. We take every complaint seriously and are committed to resolving issues promptly.
Gold 111 may update this Privacy Policy at any time. You will be notified by email before any significant changes take effect. Continued use of the site after an update constitutes acceptance of the revised policy.
The latest version of this Privacy Policy will always be available on this page. You can confirm the current version by checking the "Last Updated" date at the top of the page.
Find answers to the most frequently asked questions here